Terms of Service

Please read the below terms before using our website, making an online donation or booking a pickleball court. By using the website or completing a transaction, you agree to these terms, subject to any rights that cannot lawfully be excluded.

1. About the Foundation

The Riverwood Foundation (“the Foundation”, “we”, “us” or “our”) is an independent non-profit voluntary association registered as a non-profit organisation in South Africa under NPO number 333-492-NPO. We support Riverwood College and its community, especially families facing socio-economic hardship, through programmes including social upliftment, bursaries and scholarships, support for talented learners, health and psychosocial services, and capital development.

The Foundation is legally, financially and operationally independent of Riverwood College.

2. Using this website

You may use this website for lawful purposes and in a way that does not interfere with its operation or infringe another person’s rights. You must not attempt to gain unauthorised access to the website or its systems, introduce malicious code, misuse forms or payment links, or submit information that is knowingly false or misleading.

We may update, suspend or remove website content or features from time to time. We aim to keep information accurate and available, but do not guarantee uninterrupted access or that every item of information will always be complete or current.

3. Donations

Donations help the Foundation carry out its objectives. Unless a donation is expressly accepted subject to a written restriction agreed by the Foundation, donations may be applied to any of the Foundation’s lawful objectives and priorities, taking account of available funding and need. A donation does not purchase goods or services or guarantee that a particular programme, person or activity will receive funding.

Donations are non-refundable as a general policy. Please check the amount and payment details carefully before confirming payment. If you believe a payment was made in error, duplicated or unauthorised, contact us promptly at foundation@riverwoodcollege.co.za. We will review the circumstances, but this clause does not remove any rights or remedies that apply under law.

Online donations are processed through iKhokha or the payment method presented to you. Your payment may also be subject to the payment provider’s terms and privacy notice. We do not promise that a payment will be processed successfully; a donation is treated as received once confirmed by the relevant payment provider or our bank.

4. Pickleball court bookings

Court bookings are made through a separate booking platform linked from our website. You must provide accurate booking details and follow the instructions shown by the booking platform. Your booking is subject to availability and is confirmed in accordance with the confirmation provided by the platform.

If you need to cancel, change or reschedule a booking, or request a refund or credit, please contact foundation@riverwoodcollege.co.za. Include your booking reference and explain what you are requesting. Requests will be considered individually, taking account of the timing and reason for the request, whether the slot can be rebooked, any reasonable costs and applicable law. A cancellation or change is not automatic, and a refund, credit or replacement slot is not confirmed unless the Foundation confirms the arrangement to you. You may also use any editing option provided in your booking confirmation. Any cancellation charge must be lawful and reasonable in the circumstances, and nothing in these terms limits rights available under the Consumer Protection Act 68 of 2008 or other applicable law.

If the Foundation cancels a booking or closes a court, including where conditions make play unsafe, we will offer a rescheduled booking or a credit for the affected booking. You may contact foundation@riverwoodcollege.co.za to discuss the available arrangements, including whether a refund is appropriate. We will communicate the agreed arrangement. This policy does not exclude any cancellation, refund or other rights that apply under applicable law.

5. Safe and responsible court use

All players must follow posted court rules and any reasonable safety instructions provided by the court operator or Foundation. Players are responsible for using suitable equipment, behaving respectfully, and taking reasonable care of themselves and others. Do not use the courts while impaired, engage in dangerous conduct, or use the facilities for purposes other than permitted play. Children should be appropriately supervised by a responsible adult.

Pickleball involves physical activity and a risk of injury. By choosing to play, you acknowledge the ordinary risks associated with recreational sport. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded for death or personal injury caused by negligence, or any rights available under consumer-protection law.

6. Third-party websites and services

Our website may link to third-party websites or services, including iKhokha and Jotform, which we use for booking forms. These services are operated by third parties and may have their own terms, privacy notices and security practices. Jotform’s published documents are available at https://www.jotform.com/terms/ and https://www.jotform.com/privacy/. We do not control third-party systems or their independent processing of information. Please review the relevant third-party terms and privacy notices before submitting information or completing a transaction.

7. Website content and intellectual property

Unless stated otherwise, website text, logos, images and other content are owned by or used with permission by the Foundation. You may view and share links to our public pages for personal, non-commercial purposes, provided you do not misrepresent the Foundation or remove relevant acknowledgements. Please obtain permission before reproducing substantial website content or using our name or logo in a way that suggests endorsement.

8. Privacy

We handle personal information in accordance with our Privacy Policy and applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA). Please read the Privacy Policy to understand what information is collected and how it is used.

9. Liability and legal rights

To the extent permitted by law, the Foundation is not liable for losses caused by temporary website unavailability, third-party services or information supplied by third parties. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified under South African law.

10. Changes to these terms

We may update these terms from time to time. The latest version will be published on our website with the updated date. Changes apply from publication, subject to applicable law. Please check this page periodically.

11. Governing law and contact

These terms are governed by the laws of the Republic of South Africa.

For questions about these terms, donations or court bookings, contact:
Riverwood Foundation
Email: foundation@riverwoodcollege.co.za
Website: www.riverwoodfoundation.co.za
NPO number: 333-492-NPO